Call:  1800 506 080

How to make a claim

When you need to make a claim, please follow these simple steps:

  • 1

    Contact us to get a claim form:

    1800 660 137
    claims@maxlifeinsure.com.au
  • 2

    Mail your completed claims forms to:

    Claims Team
    MaxLife Customer Service
    PO Box 6143
    Melbourne, VIC 3004

To process the claim we may need additional information. We may ask for medical documents or other information, for which the person making the claim may need to pay.

Once we’ve received all the relevant information and the claim has been approved the benefit will be paid.

* By market capitalisation as at June 2022, Statista. Eligibility for membership to the AIA Vitality program arises under and is subject to the AIA Vitality terms and conditions. Access to the AIA Vitality program requires your annual premium to be equal to or greater than $750 per person per policy.

** Discounts are applied multiplicatively.

# Quote as at 10 June 2022 for 39 year old, non-smoking male for $500,000 life cover and includes the 10% online discount. Premiums may vary depending on lifestyle and health risk factors.

‡ To be eligible for the Partner discount, you and your Partner must be living at the same residential address. The discount will continue to apply whilst both eligible policies remain in place. For discount terms please refer to the PDS.

† Both MaxLife policies must insure the same person (same name, date of birth and address must be listed on both policies). If you qualify, the discount will be applied to eligible policies. The discount will continue to apply whilst both eligible policies remain in force. For discount terms please refer to the PDS.

^ To qualify for the 5% Life and Health Discount on your MaxLife policy, you must hold both an eligible AIA Health Insurance Policy purchased through a non-bank aligned AIA Health partner and an eligible MaxLife policy. Both the AIA Health and MaxLife policies must insure the same person (same name and date of birth must appear on both policies) and have a common mailing address listed.

^^ Reach AIA Vitality Silver status or above and you'll get up to 10% off your MaxLife Life Protect or MaxLife Income Protect premium at your next Policy Anniversary Date. Maintain AIA Vitality Silver status or above to keep the discount each year.

The MaxLife suite of products is distributed by AIA Financial Services Pty Limited ABN 68 008 540 252, AFSL 231109, including through its authorised representatives, and is issued by AIA Australia Limited ABN 79 004 837 861, AFSL 230043 (AIA Australia). Bendigo and Adelaide Bank Limited ABN 11 068 049 178, AFSL 237879 (Bendigo Bank) is a distributor of the MaxLife suite of products only; it does not sell, issue or guarantee these products.

Descriptions of product benefits and features are a summary only. Other terms and conditions also apply as described in the relevant Product Disclosure Statement available on this site. The information on this website is current as at 1/07/2022 and may be subject to change. This website contains general advice only and has been prepared without taking into account the objectives, financial situation or needs of any individuals. You should consider the appropriateness of the information contained on this website before acting on it. You should consider the relevant Product Disclosure Statement and read the Target Market Determinations (TMD) at aia.com.au/tmds, when deciding whether to acquire or continue to hold a financial product.

AIA Australia has adopted the Life Insurance Code of Practice, which contains minimum standards of service that customers can expect from insurers. The Code can be found at www.fsc.org.au.

AIA Vitality partners, benefits and rewards are subject to change at any time. For the most up-to-date information and to view the AIA Vitality Terms and Conditions see https://www.aia.com.au/en/individual/aia-vitality.html