Contact us
1800 660 137
9am - 5pm Mon - Fri
1800 660 137
9am - 5pm Mon - Fri

Protect what

matters most

What is MaxLife

Comprehensive life insurance cover to help make things easier for you and your family when needed the most.

About AIA

AIA Australia is a life and health insurance specialist with 50 years of protecting the health, wellbeing and financial security of Australians. We offer a range of products that protect the financial health and wellbeing of more than 3.8 million Australians.

In 2021, AIA Australia paid over $2.1 billion in claims.

How to make a claim

We understand that making a claim can be a difficult and emotional time and we are here to ensure that you get the assistance you need to make the process as straightforward as possible.

In the event of a claim, follow these simple steps.

Contact us to get a claim form

Phone 1800 660 137 1800 660 137 or email

Mail your completed claims form

Claims Team, MaxLife Customer Service
PO Box 6143
Melbourne VIC 3004

Your claim is processed

To process the claim we may need additional information. We may ask for medical documents or other information, for which the person making the claim may need to pay.

Once we’ve received all the relevant information and the claim has been approved the benefit will be paid to you.

Contact us

If you have any questions regarding MaxLife Insurance, please contact the MaxLife Customer Service team.

Call us

1800 660 137 1800 660 137

9am - 5pm Mon - Fri

Write to us

MaxLife Customer Service,
PO Box 6143,
Melbourne VIC 3004