MAKE A CLAIM

We’re committed to making a potentially stressful time as smooth as possible. Our experienced claims team is committed to ensuring that every claim that should be paid, is paid. In 2015, we paid out over $170 million in retail claims – that’s over $650,000 every working day.

Making a claim can be a difficult and emotional time, so we make the process as easy as possible.

WHEN YOU NEED TO MAKE A CLAIM, PLEASE FOLLOW THESE SIMPLE STEPS:

  • 1

    CONTACT US TO GET A CLAIM FORM:

    1800 660 137
    claims@maxlifeinsure.com.au
  • 2

    MAIL YOUR COMPLETED CLAIMS FORMS TO:

    Claims Team
    MaxLife Customer Service
    PO Box 6143
    Melbourne, VIC 3004

To process the claim we may need additional information. We may ask for medical documents or other information, for which the person making the claim may need to pay.

Once we’ve received all the relevant information and the claim has been approved the benefit will be paid.

 

As part of your MaxLife Life Insurance products you get access to AIA Vitality - an award-winning health and wellbeing program.

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